BIGL Refund Policy

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Thank you for choosing BIGL Gemstone Laboratory for your gemstone evaluation needs. We strive to provide accurate and reliable services to our valued customers.

Refund Eligibility:

• Refunds will be issued for the purchase price of the evaluation report excluding any shipping charges incurred.
• Refunds are not applicable for any additional services or consultations provided.

Refund Processing:

• Refunds will be processed promptly upon approval of the return.
• Depending on your financial institution, it may take some time for the refund to be reflected in your account.

Refund Inquiries:

• If you haven’t received a refund within a reasonable amount of time, please contact us at [contact email/phone number] for assistance.

Exchanges:

Unfortunately, we do not offer exchanges at this time. If you require a new evaluation report, please initiate a return according to the process outlined above and place a new order.

Contact Us:

If you have any questions regarding our Return and Refund Policy, please contact us at [contact email/phone number]. Our customer service team is available to assist you during our business hours.

Thank you for choosing BIGL Gemstone Laboratory. We appreciate your trust in our services.

Cecily Verlice

Managing Director

Bangkok International Gemlab